Bet365 uses a simple Yes/No questionnaire in seeking to
identify problem gamblers - but campaigners...View MoreBet365 uses a simple Yes/No questionnaire in seeking to
identify problem gamblers - but campaigners warned that addicts can easily lie
their way through it.
Players who hit certain triggers, such as excessive lengths of time spent gambling, are called up and asked eight questions.
They include: ‘Do you gamble to escape a boring or
unhappy life?', ‘Do you feel depressed or
even suicidal because of your gambling?', ‘Have you lost interest in your family, friends or hobbies because of your gambling?' and ‘After losing do you feel you must try and win back your losses as
soon as possible?'
The Bet365 training officer said the minimum time-playing threshold used to
be six out of seven days of playing for more than eight hours, but that the limit ‘changes all the time'. The biggest trigger
is time spent playing, the Mail's reporter was told during our investigation
If punters reply yes to any of the questions, trainee staff were told their accounts are suspended.
But if they say no, their accounts remain active and they
are allowed to carry on playing.
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The biggest trigger is time spent playing, the Mail's reporter was told during our investigation.
Pictured: One of Bet365's live casino games available on their website. .
A login account is required to play these
games. If punters reply yes to any of the questions, trainee staff were told their accounts are suspended
The Bet365 training officer said the minimum time-playing threshold used
to be six out of seven days of playing for more than eight hours,
but that the limit ‘changes all the time'.
Bet365's Gibraltar headquarters is pictured above.
The company uses a simple Yes/No questionnaire in seeking to identify problem gamblers - but campaigners warned
that addicts can easily lie their way through it [File photo]
Asked by the Mail's reporter what measures were in place to prevent customers lying through the simple test,
the trainer said: ‘There aren't.'
She then agreed with another trainee when she said: ‘We've done our job to check them.'
Length of time spent playing is not the only trigger used
to identify problem gamblers.
Other triggers include when a customer changes a deposit limit, when they return from
self-exclusion, or when their account is suspended for any responsible gambling
concern.
Matt Zarb-Cousin, of the Campaign for Fairer Gambling,
said: ‘It's an inadequate test. Gambling addicts lie and they delude themselves, it's all part of the problem.
They could easily lie their way through the test. If a time-playing
threshold is eight hours on six out of seven days then that is too high.
People could spend half that time playing and still have
a serious problem.'
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Bet365 uses a simple Yes/No questionnaire in seeking to
identify problem gamblers - but campaigners...View More